check-in kiosk & gallery layout redesign

Our design is focused on making self-help more effective at the Ministry of Manpower’s Hall A Gallery through implementing a redesign of the area and various complimentary touchpoints to decrease the need for employee assistance and better the customer experience. 

These touchpoints include a self-help kiosk which directs customers to the right area in the gallery, segregates customers who need urgent attention and also prints out a check-in slip with the history of the customer’s selections so MOM employees can attend to the customer’s problem quickly and efficiently. 

 

Project by Yiseul Shin, Lim Xinyuan, Mao Yitian