Age-Management Seminar

Tuesday, November 1, 2016
11:30 AM  5:00 PM

On 1st November 2016, the Singapore Tripartism Forum partners, comprising the Ministry of Manpower (MOM), National Trades Union Congress (NTUC) and the Singapore National Employers Federation (SNEF), together with Workforce Singapore (WSG) and the Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) organized the Age Management Seminar 2016 on “Breaking the Invisible ‘Age’ Barrier – Building Easier, Safe and Smarter Jobs”

Our students had the privilege to partake in this event where they got to showcase their design concepts to various key industry players, including the Minister of State for Manpower Sam Tan. 

JJ's Keynote Speech at UXSG

Wed, Sep 7, 2016 -  Fri, Sep 9, 2016
Suntec Singapore Convention & Exhibition Centre


Why is the government now keen to bring design in their work? How can design transform the policy making process to be more human-centered and collaborative? What challenges are there and how can we overcome the challenges together?

In her talk at the recent UXSG Conference 2016 (7-9 September), our Director, Dr. Jung-Joo (JJ) Lee explored these questions through the latest collaboration between Service Design Lab Singapore and the Singapore Ministry of Manpower (MOM). The collaboration has three main components:

  1. A series of design projects on services for migrant workers and foreign domestic workers;

  2. Follow-up investigation on impacts after the design projects; and

  3. A series of design competencies workshops.

This three-fold collaboration model aims to achieve a three-level transformation of design in the government: from ‘the service offering level’ to ‘the capability level’ to finally, ‘the organisational culture level’.

In this talk, JJ introduced the tool for mapping organisation’s design competence and a project planning game. She also highlighted how to embed design competencies within the government, going beyond one-off collaborations.

SDL participates in ServDes 2016

Tue, May 24, 2016 - Thu, May 26, 2016


ServDes, the Service Design and Innovation conference, is the premier research conference for exchanging knowledge within Service Design and service innovation studies. Born as a yearly Nordic conference, ServDes has now become a bi-annual international event with the aim of bringing researchers and practitioners together to discuss, share and evolve the emerging discipline of Service Design, and design-related service innovation.

At the end of 2015, SDL submitted one full paper and one short paper to the Servdes committee and we're proud to announce that both papers have been selected to participate at the conference in Copenhagen this May. 

It's our pleasure to be part of this annual international event, where we'll get to meet and learn from fellow service designers.  We'll definitely be sharing more when we get back. 

Service Design is now a recognised field of design research and practice, with a growing international network of practitioners and academics. However, publications in this field have mainly focused on establishing the discipline and their volume is still limited and dispersed. There is a growing need for original research on Service Design and for dedicated places for its dissemination. The ServDes conference is an answer to this call. Even if the conference is research focused, the format and the selection of publications are relevant for academics, practitioners and industry. ServDes is organised around themes that are defined by the conference committee and organisers. The papers are peer-reviewed in a double-blind review process and published in the conference proceedings."

More about ServDes here:
Tagged service designconference