This project is a collaboration with Ministry of Manpower in Singapore to enhance the engagement and communication of foreign workers with a special pass (SP).
Taking into consideration language barriers and culture differences across the different nationalities of lower skilled workers, a service-product solution is proposed to ensure workers opt for the most viable option available to them. Key insights that we have identified through shadowing and interviews led us to our design solution where we week to educate and effectively communicate with SP holders without heavily relying on translators. At the same time, to encourage more SP holders to take up Temporary-Job Scheme (TJS) by streamlining the entire application process.
Project by Yeo Limay, Eunice Er & Matthew Wong