Our system of ideas is informed by the values of flexible communication of service principles, and enhancing staff creativity and motivation. 

The CARE-lender is a personal “bite-sized” guide that utilises generative questions that prompt frontline staff towards discovery-based learning and self-reflection. Staff can define for themselves what makes for great service, constructing their own knowledge through daily routine of attending to calls/walk-in cases. 

The Eureka! Board is a tool designed to empower staff to engage in collaborative peer-to-peer learning and micro-innovation. It may be deployed during or out of meetings, setting a structure for visual communication within staff and spark solutions through the exchange of ideas.


Project by  Denise Yeo, Matthew Soon, Valerie Tan