ATOM: A Worker's Help is an interface developed in conjunction with the Ministry of Manpower, Singapore. It is an interface meant for the implementation in ATMs (Automated Teller Machines) to help MOM reach out to the large population of low-skilled foreign workers in Singapore
With a population of over 1.2 million foreign workers in Singapore, ATOM is able to reach out to almost 100% of them by making use of the fact that ATMs are a necessity in their lives.
By the process of doing user research and going on the ground to meet foreign workers, the team identified with their difficulties in fitting into a working environment so far away from home. This was the solution that was convenient and intuitive to them, and allowed them to receive help from MOM without having learn additional interfaces.
Project by Grace Ng, Magdalene Huang & Florian Dach