When observing the linen department at York Hotel we found an opportunity to improve data collection and dissemination. There were three main drivers to our design, streamlining data collection, clear conveying of information to staff and reducing miscommunication.

Keepsy is a digital platform that integrates chambermaids’ linen receipts and transmits it instantaneously to linen attendants and other housekeeping staff. The outputs of the system are automated reports that bypass the usual discrepancies and back and forth communication of a analogue system. Live updates are also provided to staff so that they will be pre-empted before certain actions are required of them.


Project by Alvin Juano, Mathilde Gaucher & Alison Wong